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by THE BIO FLAME SKU:

RC-18-Silver-SMART

The Bio Flame

The Bio Flame 18” Remote Control Stainless Steel Ethanol Smart Home Control Burner

The Bio Flame 18” Remote Control Stainless Steel Ethanol Smart Home Control Burner

$3,845.00
$3,845.00
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Description:

Elevate your space with the Bio Flame RC-18-Silver-SMART Bio Ethanol Fireplace Burner, a modern marvel of heating technology that combines sophistication with smart home capabilities. This burner features a sleek stainless-steel design and is capable of heating areas over 33m² (355 ft²) while providing a clean, eco-friendly flame. With a fuel capacity of 2 liters, this unit can deliver between 8,840 to 11,300 BTU of thermal output, ensuring warmth and comfort for hours.

The Bio Flame RC-18-Silver-SMART is designed for both indoor and outdoor applications, making it versatile enough to enhance any setting. It boasts an impressive burn time of up to 3 hours and features an insulated bottom tray for safety and durability. What sets this model apart is its smart technology: control your fireplace from anywhere using the WiFi-compatible smartphone app, and enjoy 6 adjustable heat settings along with built-in safety sensors for peace of mind. The automatic fuel refill system makes operation effortless, allowing you to focus on enjoying the ambiance.

What’s Included:

  • RC-18-Silver-SMART Fireplace Burner

  • Remote Control

  • Accessories

Key Features:

  • Smart Technology: WiFi control allows for operation via smartphone app, making it easy to adjust settings remotely.

  • Powerful Heating: Produces between 8,840 and 11,300 BTU, suitable for areas over 33m² (355 ft²).

  • Eco-Friendly: Uses bio ethanol fuel for a clean, smokeless flame.

  • Safety First: Equipped with safety sensors to monitor operation and provide alerts.

  • Automatic Refill System: Ensures consistent performance with minimal intervention.

  • Sleek Design: Made with 304 stainless steel for a modern aesthetic, complete with an insulated bottom tray.

  • Award-Winning Product: Honored with the 2010 Vesta Award for Outdoor Hearth Products.

  • Indoor & Outdoor Use: Perfect for creating a cozy atmosphere in any environment.

Specifications:

Model SKU RC-18-Silver-SMART
Dimensions H x W x D 18.0" x 7.6" x 6.6"
Fuel Capacity 2L
Heats on Average (indoors) Over 33m² [355 ft²]
Fuel Consumption 0.67L per hour
Thermal Output Net (MAX) 8,840 - 11,300 BTU
Approx. Burn Time 3 hour
Minimum Room Size (per burner) 150 sq. ft.
Application Indoor & Outdoor
Burner Colour Stainless Steel
Materials 304 Stainless Steel ConstructionInsulated
Bottom Tray
Remote Info 6 Adjustable Heat Settings
Safety Sensors
WiFi Control Smartphone App
Automatic Fuel Refill System
Fuel Type Bio Ethanol
Warranty 5 Years
Awards 2010 Winner Outdoor Hearth Products
Vesta Awards
Certification CE Approved & Certified

Documents & Files:

FAQ's

Are Bio Flame fireplaces safe?
Absolutely! Bio Flame fireplaces have always prioritized safety, and we were the only ethanol fireplace manufacturer to receive UL (Underwriters Laboratories) and ULC (Underwriter Laboratories of Canada) certification. This certification ensured that Bio Flame fireplaces underwent rigorous testing and evaluations by a third party, meeting and exceeding UL's globally recognized Standards for Safety.

Are Bio Flame fireplaces easy to assemble and install?
Bio Flame fireplaces are designed to be easy to install and operate. There is no need for a chimney, flue, gas or electric lines. Most fireplaces come ready out of the box, but some need simple assembly, which will take a few minutes of your time. All wall-mounted models come with mounting brackets and hardware, while firebox and burners will come with installation guides for framing and installation, which will take less than an hour!

Where can Bio Flame fireplaces be installed?
Bio Flame fireplaces can be installed anywhere in your home, both indoors and outdoors. All models are constructed using high-quality 304-grade stainless steel, so corrosion is never a worry!

Can I convert my existing fireplace to an ethanol fireplace?
With our line of grate kits, you can easily convert your existing fireplace. If you are converting a gas fireplace, you have to cap the gas line and connections and then simply frame one of our models into the existing opening.

How do I clean my Bio Flame ethanol fireplace or burner?
As the fuel does not produce any soot or smoke when burning, no cleaning needed! Simply use a damp cloth once in a while to wipe down the surface and remove dust.

Will the fireplace heat up my room?
You bet it will! Bio Flame fireplaces are engineered to be heat efficient and radiate the heat into your room. As there is no venting, 100% of the heat generated will stay in your room! You can find heat output specifications for a particular model on its products page.

Where do I get bio ethanol fuel for my fireplace?
You can purchase our fuel at your local hardware store (Lowes and Ace Hardware in the US and Canadian Tire and Home Hardware in Canada). You can also order the fuel online through numerous online vendors, including Amazon, which offers same-day delivery in many areas.

What is bio ethanol and is it eco-friendly?
Bio ethanol is derived from renewable resources such as corn, making it a sustainable energy source. The only residual emissions when burning bio ethanol are carbon dioxide and water steam. This makes bio ethanol fireplaces one of the safest to use in your home.

How do I operate my fireplace or burner?
A Bio Flame fireplace is simple to operate. Fill it up, light it up and enjoy the warmth of the fire! All required accessories will come with your order.

Does the fuel smell when burning?
Not at all! The bio ethanol does not produce a smell when lit. It smells like alcohol in its raw state and will give a slight odor right after the flame is extinguished, similar to when a candle goes out.

How long will my fireplace burn for?
The fireplace's burners differ in size, fuel capacities, and burn times. Average burn times are 1 hour per liter of fuel.

Why don’t bio ethanol burners need a flue?
Since bioethanol burners do not produce any harmful chemicals or toxins, a flue or vent is unnecessary. However, they do consume oxygen from your living or commercial space, so you may need to open a window for some fresh air periodically.

How do you fill a Bio Flame burner?
When filling your burner, place the provided enclosed funnel in the opening. Then, carefully pour the all-natural fuel into the funnel about ⅔ of the way to prevent any overfill. Once you can see the fuel in the opening, you can remove the funnel and ignite the fireplace.

What is Bio Flame?
Bio Flame is an industry leader in ethanol fireplace solutions selling bioethanol fireplaces and environmentally-friendly bioethanol fuel. We have a variety of bioethanol fireplace collections, including wall-mounted, burner, SMART burner, firebox, free-standing, and grate kit collections.

What is covered under Bio Flame’s 5 year warranty?
The Bio Flame offers a 5 year warranty from date of purchase on all operation-related functionality of the fireplaces. The warranty does not cover any damage to products that occur due to improper product handling, installation, or misuse. For items damaged upon arrival, please refer to our return policy section that highlights defective or damaged merchandise.

Shipping & Returns

Shipping Policy

We strive to make the ordering process as straightforward as possible. For any questions regarding your order, feel free to call us at +1 (844) 643-8500 or email us at support@usfireplaceshop.com during our regular business hours.

Order Confirmation:

Upon placing your order, you will receive a confirmation email. We will then verify that all items are in stock and ready for shipment. If your order can be delivered within the advertised time frame, it will be processed and sent to the warehouse for shipment. If the delivery time exceeds the advertised time frame, we will contact you via email and/or phone to confirm the order.

Order Processing:

Orders are processed usually within 24 to 48 business hours after your payment is verified and approved. Your items will be shipped as quickly as possible. Please note that shipping times indicate the time it takes for your package to arrive after it has been shipped, not from the date you place the order. Processing and shipping times exclude weekends and holidays.

If your order is urgent, we recommend contacting us to confirm product availability. In rare cases, if an item is unavailable or on backorder for an extended period, we will notify you promptly. Receiving an order confirmation does not guarantee acceptance of your order. US Fireplace Shop reserves the right to accept or decline any order for any reason and may require additional verification before processing.

Order Shipment:

You will receive an email with a tracking number within one business day after your item has been shipped. If you haven't received tracking information within 7-10 business days of placing your order, please reach out to our customer service team.

Estimated Time of Arrival:

Our standard delivery time is 7-14 business days. For custom-made products, the delivery timeframe is typically 4-12 weeks. If the estimated delivery date for your order falls outside the expected 7-14 business day range, our customer service team will reach out to confirm whether it is acceptable.

Areas Covered & Shipping Costs:

All estimated delivery dates and shipping costs advertised on our website apply only to the contiguous United States (the Lower 48 states). We provide free shipping on orders over $199.01 in our online catalog with standard ground delivery to the contiguous United States (some exclusions may apply). Items marked as "Free Shipping" qualify for this offer, but expedited shipping is not available for free.

Orders below $199.00: $70.00 (Flat shipping fee)

Orders above $199.01: Free shipping

For shipping to Hawaii, Alaska, or U.S. territories, additional shipping charges will apply, even if the item is listed as "Free Shipping." After you place your order, we will contact you with the shipping costs and arrange payment for the extra charges. If you need shipping estimation, please contact our customer service team to discuss time and cost. We do not ship internationally, but we can deliver to a freight forwarder of your choice.

Please note that the default Shipping includes a curbside delivery (Delivered to your curb, typically next to the mailbox. You will be responsible for moving and assembling.)

Damages:

It's important to inspect the packaging of all items upon arrival and ensure all boxes listed on the delivery receipt are received. If you notice any damage or missing packages, make a note on the bill of lading, take pictures & videos, and refuse delivery. The note should state "refused due to damage."

If there is no visible damage before opening the box, note "subject to further inspection, may contain concealed damage." By signing a freight delivery without noting any issues, you accept the product as-is and release the seller from liability.

If you discover damage after receiving the delivery, keep the packaging intact and contact us with photos and videos of all sides of the packaged goods within 2 business days. We cannot process your claim if images & videos are not provided within this timeframe. Once we receive your information about the refused delivery or concealed damage, we will initiate a claim with the shipping company or manufacturer and ship replacements at no cost to you.

 

Return & Refund Policy

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible - most orders ship within 1–3 business days.

Your cancellation is only considered once you receive confirmation from us by phone or email.

Once an item has shipped, our Returns Policy will apply. Please note that a restocking fee of up to 25% may be charged on shipped orders.

To request a cancellation, contact us via:

Return Eligibility

At US Fireplace Shop, we strive to ensure your complete satisfaction with your fireplace purchase. If for any reason you need to return a fireplace item, please review our refund policy below.

Items can be returned within 30 days of receiving the order for an exchange, credit, or refund. The product must be unused, in new condition, and its original packaging with all materials (manuals, instructions, warranties, accessories, etc.). 

Return Policy

  • Fireplaces or accessory items must be returned within 30 calendar days from the date of delivery.
  • Proof of purchase (order confirmation or receipt) is required.
  • Custom or special-order fireplace items may not be eligible for return. Please check your product details or contact us for clarification.
  • Your refund will be issued to the original form of payment. Most banks process refunds within 3–5 business days.
  • For payments made via bank wire or check, refund checks will be mailed to you. Refund checks are valid for 90 days from the date of issuance.
  • If the product you returned is not eligible for a refund, we will notify you as soon as possible.
  • Shipping costs and a 25% restocking fee will be deducted from the refund.

Return Process

Contact customer support at +1 (844) 643-8500  to request a Return Authorization Number (RA#). Returns without a Return Authorization Number will not be accepted. The customer is responsible for return shipping costs, including adequate packaging, insurance, and using a reliable carrier with tracking.

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