Price Match Guarantee

We believe our customers deserve the best fireplaces and accessories at the best possible price. That’s why we proudly offer a Price Match Guarantee on all eligible products.
If you find the same fireplace, insert, or accessory at a lower price from an authorized online retailer, we’ll match it  ensuring you get the perfect blend of value, quality, and peace of mind.

How Our Price Match Guarantee Works

1. Find a Lower Price
If you see the exact same item (brand, model, and sku) on another authorized retailer’s website, take note of the advertised price.

2. Contact Our Team
Reach out to us by phone, email, or live chat. Provide the competitor’s link or written quote.

3. We Verify & Match
Once we verify the lower price and product eligibility, we’ll adjust your order so you can shop with confidence.

Price Match Guarantee Requirements

• The item must be new, identical, and in stock (same brand, model, and color/finish).
• The competitor must be an authorized U.S. retailer (no auctions, third-party marketplaces, or unauthorized sellers).
• The lower price must be publicly available at the time of request.
• Price match excludes clearance, closeout, refurbished, or open-box items.

How to Request a Price Match

To request a price match, simply:
Email: support@usfireplaceshop.com
Phone Number: (844) 643-8500