SKU:ZEF38VCII-Crystal
Litedeer Homes
Litedeer Homes LiteStar 30" Crystal Pebble Smart Electric Fireplace Inserts With App Diamond-like Crystal - ZEF38VCII-Crystal
Litedeer Homes LiteStar 30" Crystal Pebble Smart Electric Fireplace Inserts With App Diamond-like Crystal - ZEF38VCII-Crystal
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Description
Enhance your space with the Litedeer Homes LiteStar 30" Crystal Pebble Smart Electric Fireplace Insert. With realistic flames and crackling sounds, plus a Diamond-like Crystal Stone for added sparkle, this fireplace is the perfect blend of function and style. Use the smart fireplace app or remote control to easily control the electricity-powered fireplace, ideal for spaces needing extra heat or a modern upgrade.
Model: ZEF38VCII-Crystal
Dimension: W30" x H22 1/4" x D8"
Firebox: W30" x H21 5/8" x D7 1/4"
Features
- Signatured lifelike flame 5 unique colors.
- Adjustable crackling fire sounds and charcoal sparkles.
- Adjustable flame colour and media intensity.
- Year-around enjoy the charm and ambiance of the realistic flame w/o heat.
- Diamond-like Crystal Stone and remote control included.
- 120V 1500w direct plug-in or Hardwire.
- Two heat settings (Low & High) can heats up to 400 Sq ft.
- ETL & CETL certified.
- Venting free & overheat protection.
- Easy remote by smart home fireplace app.
- 2 Years Warranty.
Specifications
| Model Number | ZEF38VCII-Crystal |
| UPC Code | 628678918146 |
| Product Type | Fireplace Inserts |
| Fuel Type | Electric |
| Heating Capacity | Two heat settings (Low & High) can heats up to 400 Sq ft |
| Wattage | 1500w |
| Voltage | 120V |
| Certification | ETL & CETL certified |
| Fire Box Dimensions | W30 7/8" X H22 1/4" X D8" |
| Firebox | W30" x H21 5/8" x D7 1/4" |
| Finish | Crystal |
Warranty Information
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Two-Year Limited Warranty Products to which this limited warranty applies: |
Products to which this limited warranty applies
This limited warranty applies to the following models of your newly purchased LiteDeer Homes Latitude /Glorie/Marie Series fireplace.
What this limited warranty covers and for how long
Products, other than surrounds (mantels) and trims, covered by this limited warranty have been tested and inspected prior to shipment and, subject to the provisions of this warranty, Litedeer Homes warrants such products to be free from defects in material and workmanship for a period of 2 years from the date of purchase of such products.
What this limited warranty does not cover
This limited warranty does not apply to products that have been repaired (except by Litedeer Homes or its authorized service representatives) or otherwise altered. This limited warranty does further not apply to defects resulting from misuse, abuse, accident, neglect, incorrect installation, improper maintenance or handling, or operation with an incorrect power source.
What you must do to get service under this limited warranty
Defects must be brought to the attention of Litedeer Homes Technical Service
Please have proof of purchase, catalogue/model and serial numbers
Limited warranty service requires a proof of purchase of the product.
What Litedeer Homes will do in the event of a defect
In the event a product or part covered by this limited warranty is proven to be defective in material or workmanship during (i) the 2 year limited warranty period for products other than surrounds (mantels) and trims, and (ii) the 1 year limited warranty period for surrounds (mantels) and trims, you have the following rights:
(I) Litedeer Homes will in it sole discretion either repair or replace such defective product or part without charge. If Litedeer Homes is unable to repair or replace such product or part, or if repair or replacement is not commercially practicable or cannot be timely made, Litedeer Homes may, in lieu of repair or replacement, choose to refund the purchase price for such product or part.
(II) Limited warranty service will be performed solely by dealers or service agents of Litedeer Homes authorized to provide limited warranty services.
Shipping & Returns
Shipping & Returns
Shipping Policy
We strive to make the ordering process as straightforward as possible. For any questions regarding your order, feel free to call us at +1 (844) 643-8500 or email us at support@usfireplaceshop.com during our regular business hours.
Order Confirmation:
Upon placing your order, you will receive a confirmation email. We will then verify that all items are in stock and ready for shipment. If your order can be delivered within the advertised time frame, it will be processed and sent to the warehouse for shipment. If the delivery time exceeds the advertised time frame, we will contact you via email and/or phone to confirm the order.
Order Processing:
Orders are processed usually within 24 to 48 business hours after your payment is verified and approved. Your items will be shipped as quickly as possible. Please note that shipping times indicate the time it takes for your package to arrive after it has been shipped, not from the date you place the order. Processing and shipping times exclude weekends and holidays.
If your order is urgent, we recommend contacting us to confirm product availability. In rare cases, if an item is unavailable or on backorder for an extended period, we will notify you promptly. Receiving an order confirmation does not guarantee acceptance of your order. US Fireplace Shop reserves the right to accept or decline any order for any reason and may require additional verification before processing.
Order Shipment:
You will receive an email with a tracking number within one business day after your item has been shipped. If you haven't received tracking information within 7-10 business days of placing your order, please reach out to our customer service team.
Estimated Time of Arrival:
Our standard delivery time is 7-14 business days. For custom-made products, the delivery timeframe is typically 4-12 weeks. If the estimated delivery date for your order falls outside the expected 7-14 business day range, our customer service team will reach out to confirm whether it is acceptable.
Areas Covered & Shipping Costs:
All estimated delivery dates and shipping costs advertised on our website apply only to the contiguous United States (the Lower 48 states). We provide free shipping on orders over $300.00 in our online catalog with standard ground delivery to the contiguous United States (some exclusions may apply). Items marked as "Free Shipping" qualify for this offer, but expedited shipping is not available for free.
Orders below $299.99: $70.00 (Flat shipping fee)
Orders above $300.00: Free shipping
For shipping to Hawaii, Alaska, or U.S. territories, additional shipping charges will apply, even if the item is listed as "Free Shipping." After you place your order, we will contact you with the shipping costs and arrange payment for the extra charges. If you need shipping estimation, please contact our customer service team to discuss time and cost. We do not ship internationally, but we can deliver to a freight forwarder of your choice.
Please note that the default Shipping includes a curbside delivery (Delivered to your curb, typically next to the mailbox. You will be responsible for moving and assembling.)
Damages:
It's important to inspect the packaging of all items upon arrival and ensure all boxes listed on the delivery receipt are received. If you notice any damage or missing packages, make a note on the bill of lading, take pictures & videos, and refuse delivery. The note should state "refused due to damage."
If there is no visible damage before opening the box, note "subject to further inspection, may contain concealed damage." By signing a freight delivery without noting any issues, you accept the product as-is and release the seller from liability.
If you discover damage after receiving the delivery, keep the packaging intact and contact us with photos and videos of all sides of the packaged goods within 2 business days. We cannot process your claim if images & videos are not provided within this timeframe. Once we receive your information about the refused delivery or concealed damage, we will initiate a claim with the shipping company or manufacturer and ship replacements at no cost to you.
Return & Refund Policy
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible - most orders ship within 1–3 business days.
Your cancellation is only considered once you receive confirmation from us by phone or email.
Once an item has shipped, our Returns Policy will apply. Please note that a restocking fee of up to 25% may be charged on shipped orders.
To request a cancellation, contact us via:
- Email: support@usfireplaceshop.com
- Phone: +1 (844) 643-8500
Return Eligibility
At US Fireplace Shop, we strive to ensure your complete satisfaction with your fireplace purchase. If for any reason you need to return a fireplace item, please review our refund policy below.
Items can be returned within 30 days of receiving the order for an exchange, credit, or refund. The product must be unused, in new condition, and its original packaging with all materials (manuals, instructions, warranties, accessories, etc.).
Return Policy
- Fireplaces or accessory items must be returned within 30 calendar days from the date of delivery.
- Proof of purchase (order confirmation or receipt) is required.
- Custom or special-order fireplace items may not be eligible for return. Please check your product details or contact us for clarification.
- Your refund will be issued to the original form of payment. Most banks process refunds within 3–5 business days.
- For payments made via bank wire or check, refund checks will be mailed to you. Refund checks are valid for 90 days from the date of issuance.
- If the product you returned is not eligible for a refund, we will notify you as soon as possible.
- Shipping costs and a 25% restocking fee will be deducted from the refund.
Return Process
Contact customer support at +1 (844) 643-8500 to request a Return Authorization Number (RA#). Returns without a Return Authorization Number will not be accepted. The customer is responsible for return shipping costs, including adequate packaging, insurance, and using a reliable carrier with tracking.
